Who’s to Blame for Poor Sales Performance?
Does this story sound familiar?
Sales are down, and everyone’s pointing fingers at everyone else. Sales is working leads from your marketing campaigns but keeps hitting a brick wall when they reach out to prospects, and they’re frustrated.
Marketing has pulled out every trick in the book to generate more leads. They’re killing themselves at tradeshows, driving media coverage, renting mailing lists and sending out direct mail packages or operating telemarketing campaigns. They don’t understand why the sales team can’t seem to close any business.
And you’re stuck in the middle, trying to figure out what’s wrong and how on earth to fix it.
Marketing & Sales are Both Making Mistakes
It’s likely that both teams are relying on what has always worked in the past. The problem is that buyers’ needs have changed. Buyers don’t buy the way that they used to and B2B sales and marketing teams have been slow to adapt.
In The Challenger Sale, Matthew Dixon shares 5 important influencers when executives are deciding whether or not to buy from your company. Today’s B2B executive is looking for a supplier that:
- Helps them solve their business problems.
- Continually educates them about innovations in the industry.
- Helps them apply that knowledge in new ways.
- Is forthright about costs, impacts and expectations.
- Helps them minimize risk and avoid potential landmines.
Delivering service at this level requires more commitment to the sales relationship than the standard marketing collaterals outlining the technical specs of your products, accompanied by some fluffy jargon about features and benefits.
It’s Time to Rethink Everything You Know About Sales and Marketing
Today’s buyer has very specific needs at every stage of the purchase decision-making process. And that process starts long before he even thinks about choosing a vendor. In fact, most buyers are more than 2/3 of the way to a decision before ever reaching out to possible suppliers.
Often we discover that leads are being handed over to the sales team too soon. Or the Sales team is reaching out using traditional scripts that undermine the hard-earned report marketing has worked to establish. Either way, the call is unwelcome and the unwitting sales rep slams hard into a brick wall of suspicion and resistance.
The companies winning at the sales game today have taken the time to understand the buyer’s needs, providing plenty of support at each stage of the decision without trying to drag the prospect into a sales discussion too early. Developing a culture of inbound marketing and selling within your organization will provide you with the tools, systems and teamwork necessary to hit your sales targets.
Join SMEI on January 9th to learn how you can meet the evolving needs of the digital buyer, focusing your marketing on the buyers’ lifecycle and your sales attention on the leads that are ready to buy.
